Privacy Policy

Advanced Wholistic Remedies


Last updated: 30th June 2020



1.1 The website (the Site) is operated by Advanced

Wholistic Remedies (“we”, “us”, “our”), a business incorporated in South Australia, Australia

under ABN 42 628 696 240. Our registered office is at PO Box 545, Echunga, SA, 5153.

1.2 We are committed to protecting your privacy and complying with our data protection

obligations under the Data Protection Act 2018 (the DPA 2018), the General Data Protection

Regulation 2016/679 (the GDPR) and any other applicable Australian legislation such as

the Privacy Act (Cth) 1988 and the Privacy Amendment (Enhancing Privacy) Act (Cth) 2012.

1.3 When you interact with us or use the Site, we act as the data controller of your personal data. This means that we are responsible for processing your personal data and deciding how touse it. This privacy and cookies notice explains the types of personal data we may collect about you when you interact with us, why we collect it, what we use it for and what rights you have over that data. Personal data is any information about an identifiable person. Processing is anything we do with your personal data, including using, storing, sharing and deleting it.

1.4 This notice was last updated on the date shown at the top. We may change this notice at any

time by posting an updated version on the Site and will make reasonable efforts to bring any

material changes to your attention. You may wish to check it before using the Site as any

changes will be effective from the date that they are made.


2.1 If you have any concerns or would like further information about our use of data or this notice in general, you can contact Tobias Kelly via email at [email protected], Advanced Wholistic Remedies, PO Box 545

Echunga, SA, 5153.


3.1 We collect, store and use the types of personal data set out in the table at the end of this



4.1 We will use your personal data for the purposes set out in the table at the end of this notice.


5.1 When we share personal data, we do so in accordance with Data Protection law. We may

share certain personal data:

5.1.1 with group, associated or affiliated companies including Advanced Corporate Health

which is a subsidiary business of Advanced Wholistic Remedies. This data may be

shared only for the purposes of fielding specific enquiries for services or products

provided by our business.

5.1.2 with employees, contractors, consultants or advisers for the purpose of maintaining

the website, providing customer service and other such reasons.

5.1.3 with parties who provide products or services to us, such as, delivery couriers etc;

5.1.4 with government or quasi-governmental organisations, law enforcement and other

regulatory authorities or third parties when required or permitted by law, including but

not limited to in response to court orders, for the prevention and detection of crime

and to protect intellectual property and any other legal rights

5.1.5 if the business or part of the business is sold, transferred or integrated with another

business, with our advisers, a prospective purchaser, a prospective purchaser’s

advisers or the new owner of the business to facilitate the process.


5.2 We may also provide third parties with aggregated but anonymised information and analytics about our customers. Before we do so we will make sure that it does not identify you.


6.1 We and our third-party service providers use cookies and similar technologies to collect

information about, and relevant to, your usage of the Site. Cookies are small text files that are stored on your computer when you visit the Site. It is standard practice to use cookies to

make your experience better when using a website.

6.2 We use the following categories of cookies and similar technologies on this Site:

6.2.1 Strictly necessary cookies: These cookies are essential to enable you to move

around the Site and use its features. Without these cookies, services you have asked

for (such as remembering your login details or the items you placed in your basket)

cannot be provided.

6.2.2 Analytics cookies: These cookies collect information about how you use the Site, for

instance which pages you go to most often, what searches you perform and if you get

error messages from web pages. Information these cookies collect can be used to

improve how the Site works.

6.2.3 Customization cookies: These cookies allow the Site to remember choices you

make (such as your user name) and provide enhanced, more personal features.

These cookies cannot track your browsing activity on other Sites.

6.2.4 Security cookies: These cookies form part of our security features, for example, by

helping us detect malicious activity or violations of our terms of use.

6.2.5 Social media cookies: These cookies allow you to share your activity on the Site on

social media such as Facebook and Twitter. These cookies are not within our control.

Please refer to the privacy policies of the social networks in question for information

regarding how their cookies work.

6.2.6 Targeting or advertising cookies: These cookies record your visit to the Site, the

pages you have visited and the links you have followed. We use this information to

make our Site and the advertising displayed on it more relevant to your interests. [We

may also share this information with third parties for this purpose.


6.3 When you visit the Site for the first time (and periodically after that), we will request your

consent to the setting of all cookies other than strictly necessary cookies.

6.4 You can delete existing cookies and disable some or all types of cookies in future if you wish. To disable some or all types of cookies, you will have to change the settings on your browser. If you change your mind, you can enable cookies again at any time. Disabling cookies on your browser may stop the Site from working properly.

6.5 To find out more about cookies please visit


7.1 This Site contains links to other websites over which we have no control. We are not

responsible for and do not review or endorse the privacy policies or practices of other Sites

which you choose to access from this Site. We encourage you to review the privacy policies

of those other Sites, so you can understand how they collect, use and share your personal



8.1 We respect your rights to privacy and will respond to requests for access or control over

information about you in accordance with Data Protection Law. We may require you to verify

your identity before we take any action.

8.2 Depending on the reason we have your personal data; you have a right to:

8.2.1 access the personal information we hold about you (commonly known as subject


8.2.2 request that we correct or complete personal information we hold about you that is

inaccurate or incomplete;

8.2.3 request that we erase your personal information in some circumstances, or object to

our processing it as detailed at paragraph 8.5;

8.2.4 restrict how we use your personal information, in certain circumstances;

8.2.5 request that we provide you with copies of your personal information in a machine-

readable format or transfer it across different services; and

8.2.6 where we have asked for your consent to process your data, to withdraw this consent.

8.3 These rights are limited in some situations under Data Protection Law – for example, where

we can demonstrate that we are under a legal obligation to process your data.

8.4 If you wish to exercise any of these rights, please contact us using the details in paragraph

2 above.

8.5 Your right to object

You have a right to object to our processing of your personal data and ask us to stop doing

  1. If we are processing your personal data or direct marketing purposes (which includes

profiling to the extent that it is related to such direct marketing) and you object to this, we willstop processing your personal data immediately.

If our processing of your personal data is in the public interest or pursuant to our legitimate

interests and you object to this, we will stop processing your personal data unless we have

compelling reasons which override your interests, or our use of your personal data is for the

establishment, exercise or defence of legal claims.

8.6 We hope that we can satisfy any queries you may have about the way we process your data.

However, if you have unresolved concerns you also have the right to complain to data

protection authorities. You can also contact the Office of The Australian Information

Commissioner on 1300 363 992, or the Office of the Australian Information

Commissioner, GPO Box 5218 Sydney NSW 2001.


9.1 Your personal data will only be kept for as long as necessary for our purposes. Specific

periods are set out in the table at the end of this notice.


10.1 We process your personal data in accordance with the following principles:

10.1.1 we process your personal data lawfully, fairly and in a transparent way;

10.1.2 we collect your personal data for specified, explicit and legitimate purposes; any

further processing we do is compatible with the original purposes for which for which

we collected it;

10.1.3 we only process personal data which is adequate, relevant and limited to what is

necessary to achieve the purpose for which it is processed;

10.1.4 we take reasonable steps to ensure that all personal data is accurate and kept up to

date where necessary;

10.1.5 we do not store personal data in a form which identifies you for any longer than is

necessary for the purposes of processing; and

10.1.6 we process personal data securely and in a way that protects against unauthorised or

unlawful processing, accidental loss, destruction or damage.

10.2 When we ask for your personal data, we will tell you whether you are required by law or

contract to provide it, and what will happen if you do not provide the data.

10.3 Any request for consent to the processing of your personal data will be made directly to you

and will include information about why we require the personal data and what will be done

with it.


11.1 We will only process personal data when we have a lawful basis for doing that processing.

The table at the end of this notice sets out the lawful basis we rely on for each type of data weprocess.

11.2 We will choose one of the lawful bases in the GDPR to justify how we use your personal data.These are:

11.2.1 Consent: You have given consent to the processing of your personal data for one or

more specific purposes.

11.2.2 Contract: The processing is necessary for the performance of a contract with you or

in order to take steps at your request before entering into a contract.

11.2.3 Legal obligation: We need to process your personal data to comply with a legal


11.2.4 Vital interests: The processing is necessary to protect the vital interests of you or

another person.

11.2.5 Public interest: Processing is necessary for the performance of a task carried out in

the public interest or in the exercise of some official authority.

11.2.6 Legitimate interests: Processing is necessary for the purposes of legitimate interests

pursued by us or someone else, except where such interests are overridden by your

interests or fundamental rights and freedoms requiring the protection of your personal



The table below sets out detailed information about our purposes for processing, the basis for processing and the retention period for the personal data.


Category of

 personal data

Purpose of processing

Lawful basis for processing

Retention period

Name and contact details

To deliver purchases to you, fraud

Name and contact details

prevention and detection. Offer health

and product services to you. To

respond to business queries, provide

health services and products advice.

Compliance with legal obligations


Until you withdraw consent

Payment information

To take payment and give refunds, and

for fraud prevention and detection.

Compliance with legal obligations


Credit Card Data is not stored on

our servers. Payment data can be

optionally stored on a third-party


Contact history

To provide customer service and any ongoing services provided to the client.

Compliance with legal obligations


For 5 Years

Saved items in online

shopping basket

To sell products and services to you


Until you complete your order or for

seven days after the item is saved.

Purchase history

To provide customer service and

support and handle returns

Compliance with legal obligations


5 Years after purchase data

Browser, device and Site

usage information

To improve the Site, To protect the

Site against fraud, To set default

options for you, such as language and



For 5 Years since you have logged in

Information from linked


To enable you to log into the Site

simply without having to create a

specific account

Compliance with legal obligations


For 5 years since you last logged on to the site.

Responses to surveys,

competitions and


To run the survey, competition or


Compliance with legal obligations


For 5 years

Customer comments and

product reviews

To improve our products and services,

Where relevant, to establish, exercise

or defend legal claims.

Compliance with legal obligations


For 5 years

Information generated in

the course of the use of our products and services

For internal research and development

purposes’, ‘To improve and test the

features and functions of our Site.

Compliance with legal obligations


For 5 years

Information collected

through cookies and similar


To conduct and store site usage

analytics, statistical and trend analysis

and market research, ‘To generate

customer profiles to facilitate marketing



5 years after you last visited the